Meta Smart Glasses Technical Support Application

Seeking Qualified Applicants for Meta Smart Glasses Technical Support

The American Council of the Blind (ACB) is launching a ten-month initiative supported by a Meta Impact Grant to expand awareness, knowledge, and confident use of Meta Smart Glasses within the blind and low-vision community. An important part of this project is ensuring that people not only learn what the glasses can do, but have access to knowledgeable support as they set up their glasses, explore features, and troubleshoot challenges along the way.

We believe some of the best expertise already exists within our own blindness community. ACB is seeking experienced Meta Smart Glasses users with strong technology training and support skills to provide contracted technical assistance throughout the project, which will run from September 2026 through June 2027.

ACB membership is not required to apply, and applicants from throughout the blind and low-vision community are encouraged to participate. Applicants must reside in the United States to be eligible for this contracted opportunity.

Technical Support Schedule

Open Office Hours will be offered on the second and fourth Mondays of each month from 8 p.m. to 9 p.m. Eastern, providing a welcoming space for participants to ask questions and receive real-time assistance.

Individual 30-minute technical support appointments will also be available on Tuesdays and Thursdays at varying times for those needing more focused assistance with initial setup, troubleshooting, or other technical needs.

We invite individuals who meet the qualifications below and are interested in sharing their knowledge and experience to apply to be part of this project.

Qualifications

Required Qualifications

  • Seasoned and confident Meta Smart Glasses user with practical knowledge of the Meta AI app, initial setup, settings, everyday features, and common troubleshooting issues.
  • Strong working knowledge of iPhone and iOS, including VoiceOver, Bluetooth, app permissions, and other settings relevant to setting up and troubleshooting Meta Smart Glasses.
  • Demonstrated experience providing technology training or technical support, either one-on-one, in a group setting, or both.
  • Ability to troubleshoot technical issues in real time, including identifying the problem, asking appropriate diagnostic questions, working through possible solutions, and recognizing when an issue needs to be escalated.
  • Comfortable facilitating live, open Q&A sessions without advance knowledge of the questions participants may bring.
  • Able to provide effective one-on-one technical assistance within a 30-minute appointment, including initial setup, pairing, configuration, feature use, and troubleshooting.
  • Able to communicate technical information clearly and accessibly to blind and low-vision participants with a wide range of technology experience.
  • Demonstrates patience, strong listening skills, sound judgment, and a respectful approach when assisting individuals who may be unfamiliar with the technology or frustrated by a technical problem.
  • Dependable and able to commit to assigned Open Office Hours and/or scheduled individual support appointments.
  • Must reside in the United States for the duration of the contracted work.

Preferred Qualifications

  • Working knowledge of Android and TalkBack, particularly as they relate to setup, configuration, and troubleshooting of Meta Smart Glasses.
  • Familiarity with third-party services commonly used with Meta Smart Glasses, such as Be My Eyes, WhatsApp, and Messenger.
  • Personal experience using Meta Smart Glasses in a variety of real-world situations and familiarity with practical uses that support independence for people who are blind or have low vision.
  • Ability to communicate effectively in Spanish and provide technical assistance to Spanish-speaking participants.

Application

Please complete the application below if you are interested in providing contracted Meta Smart Glasses technical support for this project.

This field is for validation purposes and should be left unchanged.

About You

Do you currently reside in the United States?(Required)
Applicants must reside in the United States to be eligible for this contracted opportunity.
Are you currently a member of the American Council of the Blind (ACB)?(Required)
ACB membership is not required to apply.

Qualifications and Experience

Rate your level of experience with iPhone/VoiceOver(Required)
Rate your level of experience with Android/TalkBack(Required)
How comfortable are you assisting a low-vision participant who uses magnification or other visual accessibility features while setting up or troubleshooting Meta Smart Glasses?(Required)
How comfortable are you answering Meta Smart Glasses questions in a live Q&A environment without knowing the questions in advance?(Required)
Select one response on the 1–5 scale.
Which type of support are you interested in providing?(Required)
Please indicate your general availability on Tuesdays and Thursdays(Required)
Select all that apply.
What is your level of proficiency in Spanish?(Required)
Would you be comfortable providing Meta Smart Glasses technical assistance in Spanish?(Required)